Following a worldwide Microsoft service outage, we are currently experiencing delays in email responses and cannot process orders via email.
Please place your orders through the MISUMI EC webshop, which is fully operational. Order confirmations may not reach your Outlook inbox but are available in your MyMISUMI Portal. We apologise for the inconvenience and appreciate your understanding.
General Cancellation Overview
Cancellations are generally possible free of charge within 2 hours of the order confirmation (OC) being sent and during the following hours: (Monday–Thursday: 8 a.m.–4 p.m. CET and Friday: 8 a.m.–3 p.m. CET).
To cancel an order, please use our MyMISUMI Customer Portal.
If a cancellation request is made more than 2 hours after the order confirmation (OC) has been sent, it must be submitted to Customer Services via the MyMISUMI Help Center and will be reviewed on a case-by-case basis. Please note that acceptance of these cancellations cannot be guaranteed.
Exception for stock items
Stock items can be cancelled in our MyMISUMI Customer Portal up to one day before the scheduled shipping date until 10 p.m. CET, if shipment is made from the MISUMI warehouse in Frankfurt and the goods have not been reordered to supply your order.
In order to enable prompt deliveries for our customers, the production of our products is planned dynamically when orders are placed. Production often begins just a few hours after an order is placed. Even if you have ordered your product for a later delivery date, production may already begin immediately due to production-related factors.
In order to ensure smooth and fast processing of your orders, your parcels may be prepared before the scheduled shipping date. This allows us to shorten throughput times and ensure efficient logistics for your long-term success.
This situation-based, dynamic planning enables us to ship your order quickly.
Exceptions for special orders
The following are excluded from the above general cancellation conditions:
Cancellation is generally not possible for these orders.
Returning delivered products
The return of ordered products is generally excluded.
Exception for stock items
Returns are only possible after prior consultation with MISUMI customer service and with their express consent, and only if the goods were shipped from the MISUMI warehouse in Frankfurt and the goods were not reordered by us. For stock items that have been returned after confirmation by our customer service department, we charge a restocking fee of 20% of the purchase price. The customer also bears all costs for returning the products.
Please note: All returns that are not expressly mentioned in the above exception cannot be accepted. If you have any questions or special cases, please contact customer service.
This page is for reference purposes. In the event of any discrepancies or conflicts between this page and our General Terms and Conditions, the General Terms and Conditions shall prevail.